1. GENERAL TERMS AND CONDITIONS
In compliance with the UK Electronic Commerce Regulations 2002, this website operates under the registered commercial name “Planetarium Go! UK Ltd.” with a registered office in Suite G14 at Morton House, 21 Kimpton Road, Luton, LU2 0HL.
You can contact us by email at hello@planetariumgo.com or phone at [UK Contact Number].
This website is governed by UK law and is subject to its jurisdiction. By accessing our website, you agree to the General Terms of Use, which apply at the time of access. If you do not agree with these terms, please refrain from using this website.
Planetarium Go! UK Ltd reserves the right to modify the presentation and configuration of this website, expand or reduce services, or even remove it from the internet, without prior notice, while respecting applicable consumer rights under UK law.
2. CONDITIONS OF ACCESS
Access to our website is free of charge and does not require prior subscription or registration, except where services are marked as requiring user registration. Registered services will be clearly identified on the website with guidance for registration.
Users are expected to access our website in good faith, following public order rules and the General Terms of Use. The user assumes full responsibility for any damages caused to third parties or to us through misuse of the website.
Planetarium Go! UK Ltd is not responsible for the content, information, or services of external websites accessed via links on this website. We disclaim liability for any damages resulting from the use of third-party websites.
3. SECURITY
Planetarium Go! UK Ltd ensures that all transactions on this website are secure. Purchases are secured through SSL encryption to protect your data, using advanced technology to ensure the security of personal and payment information.
When making a payment, you will be redirected to a secure payment gateway (e.g., Redsys) that encrypts your payment details. Our website does not store credit card data; all information is processed directly by the bank’s secure server.
4. PURCHASE PROCEDURE
Tickets can be purchased via our website www.planetariumgo.uk, where customers can select locations, sessions, seats, and complete payment.
Before making your purchase, please ensure you have selected the correct tickets, date, time, type, and quantity of tickets required. By completing your purchase, you confirm that the details are correct.
Procedure:
Select the Planetarium Go! location.
Choose the session date and time.
Select the type and number of tickets for your visit.
Select seats and provide user information.
Confirm details.
Complete payment.
Receive tickets via email.
Purchase confirmation
Upon completing the purchase, you will receive a confirmation email with the details of your ticket. You must present this email or your physical ticket upon entry.
Ticket conditions
Tickets purchased are non-transferable, non-exchangeable, and non-refundable, unless the event is cancelled or altered by the company. Once the ticket is purchased, it cannot be changed to another date or session.
Ticket date and time
Your ticket is only valid for the date and time specified. It will not be valid for any other date or session. Please ensure you select the correct date and time before completing your purchase.
Pricing and VAT
All ticket prices are displayed in GBP (£) and include VAT as required by UK tax law. Prices are accurate at the time of purchase and will not be adjusted after the transaction is complete.
VAT rates may vary based on legislative changes or specific service provisions, and any changes will be reflected on the website.
5. PAYMENT AND SECURITY
Payments are processed immediately by debit or credit card (Visa, Mastercard).
Planetarium Go! UK Ltd uses a secure payment gateway and does not store any payment details directly.
Payment processing complies with the Payment Services Regulations 2017, ensuring the security of your data through SSL encryption.
6. RIGHT TO CANCELLATION AND REFUND
Cancellation
Due to the nature of event tickets, once a purchase is made, cancellations are not permitted. Please ensure that all details are correct before completing your purchase.
Refunds
Refunds are only available if the event is cancelled by Planetarium Go! UK Ltd.
For all other requests, please contact us within 48 hours of purchase for review.
Event Cancellation and Refunds
Online purchases: If the event is cancelled, automatic refunds will be issued directly to the original payment method used during purchase.
In-person purchases via Physical Terminal (TPV): If the event is cancelled, customers may reschedule their tickets for another available date or session. If rescheduling is not possible, a refund can be requested by contacting [tickets@planetariumgo.com].
Ticket rescheduling
We do not accept requests to reschedule tickets for another day or session. Once purchased, the ticket is only valid for the specified session.
Lost or damaged tickets
In case of loss or damage to tickets, replacements will not be issued. It is important to keep your tickets secure.
Admission and regulations
Planetarium Go! UK Ltd reserves the right to refuse admission or request the ticket holder to leave the premises at any time if event or venue regulations are not followed.
Group and special conditions
For groups of 15 or more people at a special rate, tickets cannot be purchased online.
Groups must contact the bookings team for further information via email at [hello@planetariumgo.com].
Pricing and payment security
Ticket prices include the applicable VAT and are displayed at the time of purchase.
Payments are processed securely via debit or credit card (Visa, Mastercard) using a secure payment gateway that complies with the current security regulations.
7. CUSTOMER SUPPORT AND COMPLAINTS
If you have concerns regarding the event or ticketing process, please contact Planetarium Go! UK Ltd.
Provide your booking reference and ticket details to facilitate swift resolution.
For further clarification or to file a complaint, you may contact us at:
Suite G14 at Morton House, 21 Kimpton Road, Luton, LU2 0HL
or via email at [hello@planetariumgo.com].
8. APPLICABLE LAW
This agreement is governed by UK law, and any disputes will be resolved in UK courts.